Issues with UPS real time shipping in the UK

General Forums General Questions
#1

Hi, I’m trying to setup real time tracking in the UK using UPS. I’ve got an account setup, access details connected but the option never shows on the checkout page. If I attempt the same address in the “test rate calculation” in Administration > Shipping & taxes > Shipping Methods > UPS shipping, it works.

The response I get in the logs is:

<?xml version="1.0"?> <RatingServiceSelectionResponse><Response><TransactionReference><CustomerContext>Rate Request</CustomerContext><XpciVersion>1.0</XpciVersion></TransactionReference><ResponseStatusCode>0</ResponseStatusCode><ResponseStatusDescription>Failure</ResponseStatusDescription><Error><ErrorSeverity>Hard</ErrorSeverity><ErrorCode>111217</ErrorCode><ErrorDescription>The requested service is unavailable between the selected locations.</ErrorDescription></Error></Response></RatingServiceSelectionResponse>
#2

May not be relevant as yours looks like a location error, but when doing Australia Post my issue was the wieght I set didn’t match the parameters of the postage provider, I think my lower range was zero and .5kg as the minimum … and once I did it worked fine.

#3

In case test is working, I may assume that this response can be related to some other request made to this shipping method.