Hi, I’m trying to setup real time tracking in the UK using UPS. I’ve got an account setup, access details connected but the option never shows on the checkout page. If I attempt the same address in the “test rate calculation” in Administration > Shipping & taxes > Shipping Methods > UPS shipping, it works.
The response I get in the logs is:
<?xml version="1.0"?> <RatingServiceSelectionResponse><Response><TransactionReference><CustomerContext>Rate Request</CustomerContext><XpciVersion>1.0</XpciVersion></TransactionReference><ResponseStatusCode>0</ResponseStatusCode><ResponseStatusDescription>Failure</ResponseStatusDescription><Error><ErrorSeverity>Hard</ErrorSeverity><ErrorCode>111217</ErrorCode><ErrorDescription>The requested service is unavailable between the selected locations.</ErrorDescription></Error></Response></RatingServiceSelectionResponse>