issue with Australia Post module

hi,



i am using the latest version of pro.



the postage from this module is always substantially higher than the actual postage charged by Australia Post.



for example, a parcel under 2kg to postcode 2425, cs-cart charges $19 from the realtime module, in reality, postage cost is only about $12. customers are not happy.



this happens everytime i sell something that is sent as a parcel.



hope to get some help from the CS staff or fellow forum members.



thanks.

Hello Bayside,



We are sorry to hear that you experience such a problem.



There can be several reasons for the occurred problem, please refer to this article in our Knowledge Base: [url]CS-Cart Documentation — CS-Cart 4.15.x documentation in order to learn more information about how to prevent this error





Anastasiya Kozlova

CS-Cart Support team

Have you also read the knowledgebase here - [url]CS-Cart Documentation — CS-Cart 4.15.x documentation



It sounds like you have an extra charge set up somewhere check your shipping settings. Also check the measurements of your parcel aren’t too large as it’s possible Australia Post is calculating according to the cubic weight rather than the actual weight.

[quote name='Lyn' timestamp='1308041789' post='114971']

Have you also read the knowledgebase here - [url]CS-Cart Documentation — CS-Cart 4.15.x documentation





It sounds like you have an extra charge set up somewhere check your shipping settings. Also check the measurements of your parcel aren't too large as it's possible Australia Post is calculating according to the cubic weight rather than the actual weight.

[/quote]



Thank you both for your kind help.



i will look through the documentation and report back.



thank you again.

[quote name='bayside' timestamp='1308788614' post='115536']

Thank you both for your kind help.



i will look through the documentation and report back.



thank you again.

[/quote]





Hello,



I was wondering if you go this sorted out and if you have had any other problems with Australia Post

regards



Robyn