I would like to add a sentence or two about expected delivery times (we custom make our products) after the standard:
“Dear customer” before the invoice which is emailed.
Could someone kindly show me exactly where the template is and where to insert my text.
I often find template files that look strange to me with references it seems to other files.
Thank You!
try adding the text you want to the appropriate order status response.
I have customized all mine here.
Home ----> Order Statuses
(html is allowed in the text boxes)
Mike,
Thank you. I have never used any special emails only the default one for all orders after a credit card charge is processed.
So would the order status be “O” for "open "?
In the E-mail header?
if i am not mistaken (I have changed mine from the default)
O (open) is when customer uses money Order, Fax, Phone,
P (Processed) is when a Post Back occurs (Credit Card)
C (completed) is self explanatory (I send the shipping info on status C)
Mike,
You are the best - thank you.
I have updated the email header for P as that seems to be the one that always goes out as I use credit cards.
Lets see how it works…
On occasion the failed or declined letter goes out but that may be it for now.
I usually type a letter by hand when the orders go out as the orders are custom made and may have different information.
Mike,
Your suggestions worked smoothly.
Thanks again.