How to include Captcha in leave_message.tpl of LiveHelp?

Was anybody able to manually include captcha in the “Leave message” window of Live Help?

I added the code in red in \SKIN\addons\LiveHelp\leave_message.tpl, but users can still send messages and bypass the captcha code. What am I doing wrong?




[COLOR="red"]{if $settings.Image_verification.use_for_form_builder == 'Y'}
{include file="common_templates/image_verification.tpl" id="forms_`$`"}[/COLOR]

{include file="buttons/button.tpl" but_text=$lang.lh_leave_message_submit action_but="action_" but_onclick="msg_form.submit();"}
{include file="buttons/button.tpl" but_text=$lang.close but_onclick="window.close();"}



Does anybody else receive Spam through the LiveHelp offline message?

I’ve forwarded this to CS, it may end up being fixed in an sp4 release but I doubt it, otherwise we’ll have to wait for the next “major” release…