When you add a shipment to an order, you have the option of sending an email. it reads something like this…
[QUOTE]
Dear Name,
The products have been sent out to you. The order information is given below
Order ID: #120633
Shipping method: Royal Mail Signed For
Shipment date: Aug 26, 2010, 11:16
Tracking number: test55242533GB
Products:
1 x A test Product
Comments: shipped
My Company Name
[/QUOTE]
Does anyone know how to edit this to make it more friendly?
[quote name=‘argentice’]When you add a shipment to an order, you have the option of sending an email. it reads something like this…
Does anyone know how to edit this to make it more friendly?[/QUOTE]
Admin>Orders>Order statuses
[quote name=‘BarryH’]Admin>Orders>Order statuses[/QUOTE]
Which is the correct one to change?
As far as I can see this is a unique email, unlike the ones in that page.
[quote name=‘argentice’]Which is the correct one to change?
As far as I can see this is a unique email, unlike the ones in that page.[/QUOTE]
Ah! Maybe it not in there? Will have a look around.
[quote name=‘BarryH’]Ah! Maybe it not in there? Will have a look around.[/QUOTE]
Much appreciated! 
[quote name=‘argentice’]Which is the correct one to change?
As far as I can see this is a unique email, unlike the ones in that page.[/QUOTE]
Admin>Design>Template Editor>Skins>YOUR SKIN>Mail>Shipments> Shipment_Products.tpl
Various languages in there that you can change.
lang.products_were_sent is the one you want! to change “The products have been sent out to you. The order information is given below”
Thank you very very much!