How do I change the "Action from "Refund" to "Replace" when customer file an RMA?

General General Questions
1

How do I change the “Action” from “Refund” to “Replace” when customer file an RMA request. Thanks!

2

There is no way to change one action for another directly within CS-Cart.



If you want to limit the possible action to “Replace item”, you can uncheck the “avail” checkbox, in Admin->Return Requests and then choose the “RMA actions” link at the top.



Bob

3

Well. Most of the time, people wants money back. However, we can only do replacement if claimed defective. That’s the time when we need to change “Refund” to “Replace”.



Is there a easy way to change directly in the database? Please advice.

4

I have not tested this thouroughly, but it appears that changing the database record might be fairly easy. Using phpMyAdmin (or another database tool), you can search _rma_returns table by either the return_id or order_id field and then change the action field from “2” (which appears to be a refund) to “1” (which appears to be replace item). Afterwards, you should be able to process the RMA in Admin->Return requests. Make sure you test everything afterward but I think this should work.



Bob

5

Thank you! I will do so. That’s the most affordable solution for the time being.