How do I add a product to a Customer account and make it free?

General General Questions
1

Hi,

I sometimes need to add a free product to a customer's account. I can either add it to an existing order, or create a new one. I want to know how to do either, but make the product be free–NO CHARGE. I offer downloadable products, and often when there is a problem with the download, I'll give the customer a free product as a thank you for their patience, etc. The problem is that CS cart makes me enter payment data for the customer, and I want to bypass that and make it free. Note that I do not want to make this a rule (“buy 1 get 1 free” etc.) This is just so my customer service can adjust orders without having to enter any payment data from the customer.



Any ideas?



Thank you!

2

Set the price as 0.0001 this will let cs cart see a price but the charge to the customer will be 0.00.

3

Use a hidden coupon code that discounts 100% for specific items.