Our new website of CS-Cart has been updated to the latest edition, but I am confused about the problem:
After a customer has placed an order, the default status is: Incompleted
And I am wondering how to make this status shown in the list of Orders history in the front of our website, so that our customer can enquiry his/her order record.
There is no default status…
An order becomes Open if it completes successfully but payment has not been made or there is no payment provider (like a PO or Check).
An order becomes Processed if payment has been successful.
An order becomes Incomplete (as of 2.1.x) if there was a decline of payment, a failure to connect to the payment processor or other problem in placing the order. Prior to 2.1.x the order status would be Declined or Failed for those orders.
Got few incomplete orders paid via paypal by bank, meaning paypal echeck. For some reason it does not become to open…
Even the payment is successful ,the status is still Incompleted .
My client told me he can't see the order which he created from credit card. After when i change to other status then he see their order.
I tried to place an order but no luck. When i done the payment and auto redirect to website, it redirect to my account where the customer order and status shows incompleted but when i change the status to processed than its shows order in order history.
May i know why ?
I try to edit fn.cart.php as Attachments show
But it still can not work.
[quote name='tbirnseth' timestamp='1318554408' post='123674']
There is no default status…
An order becomes Open if it completes successfully but payment has not been made or there is no payment provider (like a PO or Check).
An order becomes Processed if payment has been successful.
An order becomes Incomplete (as of 2.1.x) if there was a decline of payment, a failure to connect to the payment processor or other problem in placing the order. Prior to 2.1.x the order status would be Declined or Failed for those orders.
[/quote]
I would guess that you have an error in the callback URL that is being sent to your store by the processor so the cart does not see ia 'SUCCESS' response.
Knowing which processor your are using would help along with any callback URL configuration that is set on the processor (DO NOT INCLUDE PASSWORDS IF USED).
I haven't found a page that lists all the incomplete orders, but in the admin if you click on homepage (the picture of the little house), you will see the past 5 orders. I have noticed that Incomplete orders show up there. Hope that helps.
To view Incompleted orders…Orders->View orders->Just below the title “Orders” you will see a link to “Incompleted orders”.