Help desk tickets

General
1

Long time since Ive used the help desk, but I paid and prolonged my licence to 2027 for my dev site on 10th aug, 9am UTC, and it doesnt show in the upgrade centre a day later, and now almost 2 days.

I opened a ticket, do they not respond to these tickets If I dont have a "care " package? I thought the cs help desk had improve dover previous years ? ticket 104423079 below

ticket Hello, on the 10th august I paid to prolong [mysite) so I can test upgrade from v4.17 through to 4.20.

I am looking in my [mysite/dev) (my test site) and upgrades still dont show.

1 Like
2

cs cart identified the issue as apermissions on the upgrades directory…it is now fixed.

3

Just to clarify: your license renewal extends your access to updates, but it does not include any Customer Care plan. A Customer Care subscription has never been included with the license/updates, and this hasn’t changed.

Technical support is provided to customers with an active Customer Care subscription. Without one, we generally don’t provide technical assistance through the Help Desk.

5

I had apologised in the ticket etc etc.