Gift Certificate Trouble

A customer has created a gift certificate and everything works fine.

I modified the status so it's valid.

In the back office, when I click “print card”, I can access to the gift certificate perfectly.

But my customer cannot access it from the website. When he goes to its order and choose “print card”, no page is displayed.

Any idea ?

Hello Pascal!

I've tried to reproduce this problem and failed to do it. Gift certificate image opens ok in the latest Chrome, FireFox, IE from the customer order. Probably, your client uses an old or specific browser. Anyway, you can try to login using your client's details to check the problem yourself.

Best regards, Alt-team