Gift Certificate in Live Carts

We see a lot of entries in the Abandoned Live Carts with one product in the cart and they all have the same $2.00 Gift Certificate product in the cart. Is this some sort of bug? I have attached a picture for more clarification.

I have checked we do not have any $2.00 Gift Certificate in the list of Gift Cert we have issued to customers.




Thank you for your message.

I am sorry to hear that you have experienced this problem. As far as I see, a customer has the ability to add such a gift certificate to the cart on the following page of your store:


However, unfortunately, I cannot tell for sure why you have so many identical abandoned carts. The problem requires examination on your server. Please contact us via Customer Help Desk and provide temporary access to your server by clicking on the Add record link on the Access information page of your Help Desk account so that we could examine the issue.

Thank you.


Pavel Zyukin

CS-Cart Support team