Getting feedback from customers not being able to see images in our store - anyone?

Hi,



This is our store, presented here for the first time:



http://www.illusion.no



This store is heavily modified for our own needs and is a result of many months intense development. There’s lots under the hood of this baby. :smiley: The new skin was published last August 28th and is very fresh.



However we are experience a serious problem but don’t quite know what to do about it. We have been getting feedback from many customers who tell they can’t see our product images. Unfortunately they lack enough expertise as to understand why they are not seeing them. We don’t know the kind of environment they use or if there’s something in common among all those who have reported it to us.



We have tested our site in many different browsers, from several different machines and still haven’t been able to “not see” product images.



Could you please give me some feedback as to if you’re seeing our product images or not - and if not - list your:


  • operating system,
  • browser
  • browser version



    …please? :frowning:



    Thanks a lot in advance!!

    Wallace

Firefox V 2.0.0.6.

Windows 2000 Pro



I jumped around the site and all worked OK (thickbox, detailed images, etc…)





Explorer V 6.0.2800

Windows 2000 Pro



Same Results



(nice model Crazy Age Seleshorts)

:slight_smile:

[quote name=‘MikeFold’]

(nice model Crazy Age Seleshorts) :slight_smile:

[/QUOTE]



She IS hot, isn’t she… :wink:



Thanks for the feedback

Hi,

I don’t have a problem seeing the images.

What I do notice is that the properties don’t indicate the file type, ie jpg, gif.

One of yours looks like:

[url]http://www.illusion.no/image.php?object_type=product&image_id=1675[/url]

I have no problem seeing this image. Is this the way it looks if storing images in the database versus file folder?

On my cart, the images end in .jpg.

Not sure if this is a problem or not for some users, just an observation.

Bob

No problem what so ever. I can see the images clearly and they load very fast too.

I’m using IE7

[quote name=‘pbannette’]

Is this the way it looks if storing images in the database versus file folder?

[/QUOTE]



Yes, our images are stored on the database… Thanks for the feedback!

Come on folks! I really need to find this out, so the more people testing the bigger the chances of finding an error with the images! :frowning:

I’d recommend storing the imgaes on the server. Just change the option it will work it out for you. This way it will work even when the database server in under heavy load.

Works fine for me! I tested your site on



Opera 9.23 on MacOS

Safari 2.0.4 on MacOS

Firefox 2.0.0.6 on MacOS



Regards

Really great products… liked the kontaklinsers :slight_smile: pics ok - but, note: Really slow loading in IE 6.0.2800 SP1 firefox 2 ok.



OS win2000

[quote name=‘xmivite’]Really great products… liked the kontaklinsers :slight_smile: pics ok - but, note: Really slow loading in IE 6.0.2800 SP1 firefox 2 ok.



OS win2000[/QUOTE]





This has something to do with the caching in IE - i never cache pages - especially for testing my sites. I think its abnormally slow for users that dont cache.

[quote name=‘argentice’]I’d recommend storing the imgaes on the server. Just change the option it will work it out for you. This way it will work even when the database server in under heavy load.[/QUOTE]



We’ve tried argentice, believe me. See the post I did about it here. If you’d like to see the whole thread, click here instead.



The other day, following a campaign, we got nearly 9.000 visitors in one day. We had a lot of requests for “image.php” and the server nearly chocked. We had to turn of many of our modules to keep the page running. So there are the pros and cons about using images on the database, but we can’t afford to switch to “file system” as we got an ugly error (badly pixelated images) when trying to…

No problems viewing images.



My guess is the people complaining probably might just have badly outdated browsers. Just a thought.

I’ve been writing some tutorials, cs-developer if your going to be looking.



Obviously the carts default features could be n00b friendlier (nothing meaning) as most people overlook server sided requirements, and/or the amount of resources required based on their expected customer base.



I’m going to bet that the SQL server you were using chocked after the number of requests, reasons being the image.php files would have been overloaded, resulting in overall slow performance.



Sorry to hear the results of your campaign, would you mind PM’ing me on where you gained this traffic from?



Jesse

[quote name=‘JesseLeeStringer’]I’m going to bet that the SQL server you were using chocked after the number of requests, reasons being the image.php files would have been overloaded, resulting in overall slow performance.[/QUOTE]



Exactly… This “image.php” is all over the place.