Freeze On Checkout Page

General General Questions
1

Hi all,

i've got some complaint message from my customer because he / her can't continue to checkout after he / her select shipping method and this is not the first time it's occur

when i ask he / her to refresh his / her browser, sometimes it work again, but sometime it's not

is there any solution for this problem?

Thanks

2

Hi all,

i've got some complaint message from my customer because he / her can't continue to checkout after he / her select shipping method and this is not the first time it's occur

when i ask he / her to refresh his / her browser, sometimes it work again, but sometime it's not

is there any solution for this problem?

Thanks

Please check whether there are any HTML blocks on the checkout page and disable them if there are any.

If this solution does not help you please contact us via HelpDesk and provide temporary access to your sever.