Free Shipping - Isn't Free

Does checking “free shipping” on the product set-up page override the suppliers normal shipping method? I have an item that is setup on a suplier that normally uses realtime USPS. I checked Free Shipping as a promo, but noticed it is still charging shipping. Ideas?

It works properly for me - when “Free shipping” is checked on the product no shipping is calculated in the cart (this is for a single item).

Do you have multiple items in the cart? Are they from different suppliers? We need more information.


My apologies. Think I had just selected the wrong supplier.

Happy to hear it is working. It’s means one less bug for them to chase down.