Fixing checkout - failed orders are confusing!!!

[quote name=‘JesseLeeStringer’]It was deleted by him as it was supposed to be in the 2.x forums. Mods havn’t touch anything to my knowledge.[/QUOTE]

Thanks for clarifying.



His post did remind me of something else I did to help fix my page. In addition to making the PAYMENT FAILED notification larger and in bold red letters, I edited the template to move the order form up to the top so customers would see that first. I think the default is for the order summary to be listed first.



The key part that is missing is a specific error message letting people know why their order did not go through successfully. I wish I had programming skills. :wink:

Sorry guys, I moved it here: [url]http://forum.cs-cart.com/showthread.php?t=15903[/url]



After writing it I discovered it would be better in a 2.0 forum.

A solution is now available. See this thread: [url]http://forum.cs-cart.com/showthread.php?p=76292#post76292[/url]

[quote name=‘tbirnseth’]A solution is now available. See this thread: [url]http://forum.cs-cart.com/showthread.php?p=76292#post76292[/url][/QUOTE]



It works great. Thanks! :smiley:

I have opened a suggestion in the UserVoice area so that we can escalate this to the highest priority. This may not be a bug per se but it is a serious flaw in the design of the cart and needs to be addressed as quickly as possible - each day it is not leads to likely lost orders and confusion for both the customer and shopowner. It is probably the reason for a substantial number of abandoned carts.



Without taking anything away from any of the other requests, I think this request is clearly more important than eBay integration, Deal of the Day, or even the shipping issues.



Please vote to have this issue addressed in the standard cart ASAP:

[url]http://cscart.uservoice.com/forums/40782-general/suggestions/517445-order-placement-fix-problems-with-duplicate-order[/url]



Bob