Error code 80020101 on checkout!


My site is hanging at one-page-checkout whenever you try to edit or save any of the checkout steps. This happens on Internet Explorer but NOT on Firefox. The error given at the bottom of the browser is :

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET CLR 1.1.4322; InfoPath.2)

Timestamp: Thu, 21 Jan 2010 19:38:01 UTC

Message: Syntax error

Line: 50

Char: 1

Code: 0

URI: [url][/url]

Message: Could not complete the operation due to error 80020101.

Line: 216

Char: 10

Code: 0

URI: [url][/url]

Does anyone have any ideas what is causing this? Customers are unable to checkout now if they are running IE8!!!



You upgrade jQuery didn’t you?

I don’t think i have upgraded JQuery, i don’t know what it is

Visit that page -same problem and it works:


We just upgraded to 2.0.12 and sales have fallen off a bit, so I’m trying to figure out the cause and hoping someone can help.

My customer is unable to checkout on IE, but says he does not see an error message. I have a feeling this may be a similar problem but have no idea.

I clicked on the link above, but I’m just not sure where to find the file to make the edit? Does this file still require editing in the current cart version?

This is the problem my customer is reporting:

“I tried checking out without signing in or registering (anonymous), but it doesn’t let me, so I signed in on the main page and put the item in my cart again, and pressed checkout, and it keeps telling me to sign in again and emptying the cart…”

(He was initially using Google Chrome and could not see any of the “Add to cart” buttons. This was resolved upon switching to IE, but he is still unable to check out).

PLEASE help, thanks in advance!!!


I have the same error.

How do I fix?

Thanks in advance