Empty File Downloads


I run a site that allows customers to download a file after paying. The actual payment system works perfectly, but the issue is with the download. Some customers are receiving empty files while some are not. From what I've seen, it's only IE that's experiencing the issue. Has anyone else seen this?



Hello Eric,

The problem requires the investigation on your server. Please contact us via Customer Help Desk and provide us with a temporary access to your server.

Anastasiya Kozlova

CS-Cart Support team