Emails Failing To Customers

General General Questions
1

A lot of customers are saying they are not getting confirmation/shipping emails



This has been a long term problem and some customers have found the emails in the spam



But lately no one seems to be getting emails



And i've started getting this



ErrorMessage could not be sent.

Mailer Error: SMTP Error: Could not connect to SMTP host.



I have not changed my email settings/password anything like that



What is causing this problem?



thanks

2

could be many things incl possible server changes speak to host



and check smtp setting in settings>email

3

Need to check with the host of your SMTP server what settings to use. With PCI changes, sometimes you need to use non-standard ports.