Email Not Sent To Order Depart But To Customer

Hi Everyone,

I am running version 4.2.2 (the latest by now - Oct. 9, 2014)

I just installed it two days ago and I am in the setup process.

Right now, I am testing my email feature and I have noticed this.

Problem to solve:

“Email notification is only sent to customer but not Order Department”

How to replicate:

Place an order (from admin side or storefront), change the status around


I followed the guide similar to this

[quote name='tbirnseth' timestamp='1412899096' post='193829']

Email is all about layers. So you need to peel through the layers to find where your problem is.

The layers are:[list]

[]Settings->Company email addresses

]Settings->Order Statuses (checkboxes for whether to notify customer or various departments)



]If you're using built-in php then it might be a problem with your php.ini configuration - work with your host

[*]If you're using SMTP, you can check the maillogs to see if it's receiving the message




As I have make sure my company email address correct, my order status checked and I am using the built-in php.

Anyone found a way to resolve this?

Best Regards,


Good day. At first please check the SPAM folder of your order department e-mail account

yep, that’s empty :grin: :grin:

[quote name=‘’ timestamp=‘1412958774’ post=‘193887’]

yep, that’s empty :grin: :grin:


OK. There is an ability to define order department e-mail address in two places:

Instant Demo - CS-Cart Multi-Vendor Demo Try Free for 15 days


Instant Demo - CS-Cart Multi-Vendor Demo Try Free for 15 days

I am not sure which one is used in your case, but make sure that both e-mails are specified correctly.