Email does not seem to be fully working

General General Questions
1

I have csCart set up and email is working from the 'contact us' page, and when I update the status of an order those emails are going out, but otherwise our mail seems to not be working. I have placed several test orders and get nothing, and I had a real order and got nothing. I've played a little with the mail settings but put it back to php-mail for now.



I use a Linux server (Hostgator).



Does anyone have any advice on what the mail settings should be?



Thanks,

Jeanne

2

check your settings in Orders/Order statuses for Open and Processed. Both should have Notify User checked and depending on your preference Notify Orders department too.

3

[quote name='tbirnseth' timestamp='1319236549' post='124278']

check your settings in Orders/Order statuses for Open and Processed. Both should have Notify User checked and depending on your preference Notify Orders department too.

[/quote]



Okay, now I feel downright silly - that worked! This is something that I assumed would be built into the cart. Thank you so much! My frustration level has dropped way down! Again, thank you!!!

4

Actually, it is built-in that way. But if you recently upgraded to 2.2.3, I found that it zapped all my Order Statuses settings. But cs-cart can't seem to recreate it. But if you report that it happened, then I won't look like an isolated event.

5

[quote name='tbirnseth' timestamp='1319310363' post='124315']

Actually, it is built-in that way. But if you recently upgraded to 2.2.3, I found that it zapped all my Order Statuses settings. But cs-cart can't seem to recreate it. But if you report that it happened, then I won't look like an isolated event.

[/quote]



I haven't updated yet but will watch for this. Glad to know it is a potential problem. I will report this if it happens when I do get the upgrade done.



Thanks!