Email Address Issue in Orders

Store Builder in detail Issues & Troubleshooting
#1

After upgrading to v4.16.1, customers’ email address is showing up as 3756288682@example.com when they place an order. A string of numbers@example.com

However, if a customer registers, their email address show up normal. Any idea what that could be and how to fix?

#2

The customer did not enter an email address when placing an order. Make sure the email address is required.

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#3

This is a well-known issue

Go to phpMyAdmin, find the cscart_profile_fields table. There will be 3 profile fields with the email name. You should correct name to b_email for email from the Billing address section and s_email for email from the Shipping address section.

As alternative, contact support team

Checkout billing state change strange behaviour
#4

Thanks thetool. I did check the field to make sure it was required and it was already required.

Thanks also ecomlabs. Those fields did need to be changed to b_email and s_email. After editing those field names in phpMyAdmin, the correct email shows up. That fixed it in my test order. :slight_smile:

Thank you both for the help! Very appreciated.

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#5

Interesting. I do recall that being an issue in the past but why is it showing up in latest update.?

1 Like