Been having some upset customers lately since we upgraded to 4.3.1. It seems that if we edit an order it goes from being approved to canceled status. I'm not sure if the cart is doing this or it is because I am issuing a partial refund and the processor is sending back to the cart as canceled? In any case several order have been “canceled” even though they should be approved since just a partial refund was issued. The old v2 didn't do this. Is this the way it's supposed to work? Is there a workaround?
No one has this happen? It is a major headache for me since I issue partial refunds a few times a week and it appears this is causing the system to “cancel” the entire order once a partial refund is issued. I at least know now to look for this but it is still a major issue that this wasn't an issue before with the old system.
What payment system do you use ? Are you using RMA add-on?
[quote name='Cart-Power' timestamp='1439456267' post='226631']
What payment system do you use ? Are you using RMA add-on?
[/quote]
PayPal Pro is the one I have noticed it on.
[quote name='IsItFast' timestamp='1439481180' post='226686'] PayPal Pro is the one I have noticed it on. [/quote]
Hello IsitFast,
Probably you should check PayPal add-on settings. You can refer to the screenshot here.
[quote name='Cart-Power' timestamp='1439539261' post='226743']
Hello IsitFast,
Probably you should check PayPal add-on settings. You can refer to the screenshot here.
[/quote]Awesome! I'm guessing that will fix it since it was set to “canceled” for refunds. Thanks!
[quote name='Cart-Power' timestamp='1439539261' post='226743']
Hello IsitFast,
Probably you should check PayPal add-on settings. You can refer to the screenshot here.
[/quote]
Well that “fixed” it but this is still a major pain since there is no way to just keep it under the current status. So if I change the setting to “approved” the the customer is emailed their order again with the new total (which is great) BUT if I actually cancel an entire order and issue a refund then it is also re-approved putting it back into my current approved orders that need to go out. So right now my only option is to set the order to “pending” (where the customer gets no email), then manually go back and approve the order. This is another one of those “upgrades” that worked so much better in the past.