Duplicating User Carts

Store Builder Questions
1

[color=#800080]Within the last week or so my usual 200+ abandoned carts (pretty typical at any given time) has been escalating at a rate of over 300 for a few days and now down to about 100 or so a day. It is always for the very same product. My host is convinced it is a script that has attempted to invade his email. Right now my abandoned cart total is over 1500![/color]



[color=#800080]Has anyone experienced this and if so what can be done to stop this…[/color]

2

Hello DawnG,



Thank you for your message.



There is a chance that it is done by some bot. The possible point is to create as many abandoned carts in your store as possible so that your MySQL database experiences high loads.



In the current CS-Cart version, you can see the IP address of the person who creates such abandoned carts. It is visible on the Customers > Abandoned/Live Carts page in your CS-Cart admin panel. You can block this IP address with using the standard Access restriction CS-Cart add-on (more instructions on how to use this add-on you can find in our Knowledge base article) or directly on your server.



I hope this information will help you.



Thank you.



—

Pavel Zyukin

CS-Cart Support team

3

[color=#800080]Thanks Pavel…that is what my host was thinking also. Unfortunately I have had little to no business for going on 3 years so I am still running 2.0.15. I had hopes of at least upgrading 2-3 versions but have not had the business to do so :([/color]



[color=#800080]Is there a way to delete the carts?[/color]

4

Hello DawnG,



Thank you for the reply.



You can delete all abandoned carts by clearing the cscart_user_session_products database table. You can use the following SQL query:


TRUNCATE TABLE cscart_user_session_products;



Note that all user carts will deleted in this case. As regards the IP address, you can ask you server adminsitrator to check from which IP address these activities were implemented and block this IP address.



Thank you.



—

Pavel Zyukin

CS-Cart Support team

5

Why not just use the delete abandoned carts in admin?

6

[quote name=‘The Tool’ timestamp=‘1364563006’ post=‘158943’]

Why not just use the delete abandoned carts in admin?

[/quote]



Unfortunately Tool…there is no way to do it in 2.0.15. I just have not been making any real money to upgrade to at least 2.2…so I am trapped in old technology :? My traffic is still down to around 10% of what it was even 3 years ago sigh