So when a customer orders and the order is declined we have it set to not allow them to pay for it again in the hopes it will create a new order number, also we have our payment gateway setup to allow multiple transaction back to back. However when someone goes to place the order again it says “this order already exists in the database” How do we fix this?
We are sorry to hear that you experience such a problem.
The problem requires the investigation on your server. Please contact us via Customer Help Desk and provide us with a temporary access to your server.
CS-Cart Support team