Don't Understand A Phrase Appeared After Creating A New Product Image

Multi-Vendor Questions
1

Dear All:

when adding new product image, this message appeared:

"ErrorUnable to create thumbnail for file "/home/ondust5/public_html/trial123/images/detailed/8/LRS-100_DSL.JPG": Unable to open image /home/ondust5/public_html/trial123/images/detailed/8/LRS-100_DSL.JPG."

keeping in mind that LRS-100_DSL.JPG is the photo name

and the image doesn't appear in the product page in the website.

why did this happen?

regards

Magdy

2

At first, please make sure that correct permissions are set to the images directory and subdirectories

3

At first, please make sure that correct permissions are set to the images directory and subdirectories

Current access permissions for images directory and sub-directories is 0777

is that right permission ?

4

Current access permissions for images directory and sub-directories is 0777

is that right permission ?

Yes, permissions are right. Does the LRS-100_DSL.JPG image exists in the images/detailed/8/ directory?

5

Yes, permissions are right. Does the LRS-100_DSL.JPG image exists in the images/detailed/8/ directory?

yes, image exists in the directory, but I see different image icon from all other images in the folder.

does this mean there is an extension problem?

image extension is JPG while other images extension is jpg, is that a difference?

6

What is the size of the uploaded image? If the image is too big and not optimized for web, image processing library on your server may fail to generate a thumbnail (usually because of the memory related errors).

Dear All:

when adding new product image, this message appeared:

"ErrorUnable to create thumbnail for file "/home/ondust5/public_html/trial123/images/detailed/8/LRS-100_DSL.JPG": Unable to open image /home/ondust5/public_html/trial123/images/detailed/8/LRS-100_DSL.JPG."

keeping in mind that LRS-100_DSL.JPG is the photo name

and the image doesn't appear in the product page in the website.

why did this happen?

regards

Magdy

7

What is the size of the uploaded image? If the image is too big and not optimized for web, image processing library on your server may fail to generate a thumbnail (usually because of the memory related errors).

image size is 26.8 KB and I have already downloaded it from the web.

is there a difference between .JPG and .jpg image extensions ?

regards

8

Try to rename to .jpg and check the result

9

Try to rename to .jpg and check the result

I renamed the file but the problem didn't be solved, but when I uploaded another image with .jpg extension it works properly

10

I renamed the file but the problem didn't be solved, but when I uploaded another image with .jpg extension it works properly

Looks like image is corrupted somehow. Try to open and resave it, for example, in Photoshop