Good day to all.
I write to seek help again.
By making a purchase does not come any notification or report to the user nor the administrator.
Is there some setting wrong?
I hope I can help.
Thank you very much.
What is the email sending method have you configured on your admin panel which is located at SETTINGS > EMAILS? If you are using an SMTP server, then you should change the parameters accordingly.
Hello, mifzal.
I went into the Admin Panel> Administration> Configuration> Email Options
And there I set the posts in SMTP method
I also tried using the “PHP Mail”
Still not send the report of purchase.
NOTE: Attachment preview email options.
Administración – Configuración - Administration panel_1320675813728.jpg
Did you check under Order Statuses?
Notify customer: Notify orders department: both checked?
Also check under SettingsCompany
THANK YOU, zeero6.
It worked entering the Admin Panel> Shopping> Order Status
And in every one of them, click to edit
Mark the option to “Notify the customer” and also “Sales Report”
I love this forum.
My customers are not receiving any mails when they request for password using their “FORGOT YOUR PASSWORD” feature. This issue started all of a sudden and it working fine before. What could be the issue
Even when they place orders, they do not receive any notifications. It was working fine too.