Dbase crashing more than should be

Have had a few issues and had to repair the database (Version 2.1.4).

There seems to be no rhyme nor reason for this happening - the site/backend has not been touched and the only activity has been adding products (by the customer) so why does this happen, quite often in fact?

I was unable to access the admin side of the site having been presented with a blank/white page and the website itself provided “Error Occured” as a message with the rest of the page blank??

Having had a couple of problems with the dbase and having to repair on a couple of occasions I did a repair - but how often is this expected to happen.

I would like to upgrade to 2.2.2 but have seen that there are quite a few issues there as well. So have not upgraded as yet.

Am waiting for a stable version to purchase another license (and hopefully the Product Designer) but would really like to know that things are stable and working.

TIA for any help with this.


Hello Christine,

Thank you for your message. I am sorry to hear that you experience this problem.

Note that there are no well-known reasons for the “Error Occured” error to be displayed by itself in a standard CS-Cart installation and then to disappear suddenly. The probable reason for this problem on your side could be some database problems on your server. I suggest that you should contact your server administrator and ask him/her if there were any problems with the database when these problems occurred.

If you still experience this problem from time to time, please contact us via Customer Help Desk and provide temporary access to your server, we will be glad to assist you in this matter.

Pavel Zyukin

CS-Cart Support team