I've been using BoldChat Premiere for awhile now. I love it because not only does it allow me to chat with customers but I can also create tickets for other users and even check my companies' email through the software too (saves the hassle of having to being at PC with Thunderbird/Outlook running or webmail which is often limited to 1 email address).
I was just wondering if BoldChat was the only game in town with FULL customer support software, not just live chat. I really wanted to check out some other options.
I've been looking around. LiveHelp looks like its just chat.
What does anybody else use? Just curious.
Well you can use Comm100 Live chat with support ticket feature and this is free of cost… Most of the ecommerce site owner using this kid and me too.
[font=verdana,geneva,sans-serif][color=#282828]Comm100 is not free - they cost either $14.00, $29.00 or $49.00 per month![/color][/font]
[font=verdana,geneva,sans-serif][color=#282828]I’ve tested, trialed and reviewed dozens of support systems, however I found these three to be pretty good - it will always depend on your current / future needs and requirements.[/color][/font]
[font=verdana,geneva,sans-serif][color=#282828]- SupportAxis @ [/color][url=“http://www.supportaxis.net/”]http://www.supportaxis.net/[/url] - have a SupportSuite which includes: Free Chat + Support Ticketing + Basic CRM + more + free for two users. [size=2][3rd Party Hosted or Windows Ticketing Application][/size][/font]
[font=verdana,geneva,sans-serif]- Livezilla @ [url=“http://www.livezilla.net/home/en/”]http://www.livezilla.net/home/en/[/url] - have Live Chat support software and includes: unlimited staff, staff-to-staff chat, webcam support, and is hosted on your server so no concerns about customer information. [size=2][Self Hosted Live Support][/size][/font]
[font=verdana,geneva,sans-serif]- HelpCentreLive @ [url=“http://www.helpcenterlive.com/”]http://www.helpcenterlive.com/[/url] - have both Live Chat and Support Ticketing. It is self-hosted, so again no security or customer info concerns.[size=2] [Self Hosted Live Support + Ticketing][/size][/font]
[font=verdana,geneva,sans-serif]They are the only ones I have used and am familiar with. I’m sure there are more out there waiting to be discovered! 
[/font]
[font=verdana,geneva,sans-serif]Hope this helps![/font]
[font=verdana,geneva,sans-serif]Cheers![/font]
Do any of these have a webmail-like feature, allowing to check email? Just curious.
[quote name=‘UniDevelopers’ timestamp=‘1343411810’ post=‘141662’]
[font=verdana,geneva,sans-serif][color=#282828]Comm100 is not free - they cost either $14.00, $29.00 or $49.00 per month![/color][/font]
[font=verdana,geneva,sans-serif][color=#282828]I’ve tested, trialed and reviewed dozens of support systems, however I found these three to be pretty good - it will always depend on your current / future needs and requirements.[/color][/font]
[font=verdana,geneva,sans-serif][color=#282828]- SupportAxis @ [/color][url=“http://www.supportaxis.net/”]http://www.supportaxis.net/[/url] - have a SupportSuite which includes: Free Chat + Support Ticketing + Basic CRM + more + free for two users. [size=2][3rd Party Hosted or Windows Ticketing Application][/size][/font]
[font=verdana,geneva,sans-serif]- Livezilla @ [url=“http://www.livezilla.net/home/en/”]http://www.livezilla.net/home/en/[/url] - have Live Chat support software and includes: unlimited staff, staff-to-staff chat, webcam support, and is hosted on your server so no concerns about customer information. [size=2][Self Hosted Live Support][/size][/font]
[font=verdana,geneva,sans-serif]- HelpCentreLive @ [url=“http://www.helpcenterlive.com/”]http://www.helpcenterlive.com/[/url] - have both Live Chat and Support Ticketing. It is self-hosted, so again no security or customer info concerns.[size=2] [Self Hosted Live Support + Ticketing][/size][/font]
[font=verdana,geneva,sans-serif]They are the only ones I have used and am familiar with. I’m sure there are more out there waiting to be discovered! [/font]
[font=verdana,geneva,sans-serif]Hope this helps![/font]
[font=verdana,geneva,sans-serif]Cheers![/font]
[/quote]
Well Free version is for only existing clients… so the new signup will take monthly cost…
LivePerson is my fave, and also checkout Kayako. Negotiate them both on price.