We are on V4.11.5 now and migrated in a giant step from 4.9.3 to 4.11.4 SP3 in August.
Before I get on to talking about the new topic I do want to say that it was not an easy migration. Actually, almost as bad as going from V3 to V4.
Anyhow, I do want to say that CSC has been very very helpful with my many issues since upgrading and in preparation for upgrading.
I want to make anyone reading this aware of one of the changes that has come about since V4.9.3.
I do not know at which version this started happening but I know it is there in V4.11.4 SP3 and V4.11.5
Naturally, I think this should be a global fix for everyone not just myself.
The issue is or I see it as an issue
Customer Profiles for customer with a log-in are being changed automatically when an order is processed via either admin or storefront.
So...If a customer has an account with:
55 Test st.
Chicopee, MA 01020
and he places an order with a different info (address, phone etc) in either billing or shipping. The difference will automatically be ported to override his profile information.
I don't know about you but if I wanted to change my profile settings I would log into my account and change it. I do not want it to change because I decided to ship something somewhere else for one order! The next time I log in to place an order it would be screwed up and what if I didn't notice!! My $1000 order goes to grandma in Kentucky EEEEK.
Beyond that it seems to me that this causes extra processing during checkout and I would expect checkout to be faster if it wasn't processing these changes. I could be wrong and it may not affect speed though but that really isn't the big issue.
I did bring this issue up to CSC support today.
They confirmed this was default functionality. They did say this feature was part of multiple profiles functionality but I have disabled that feature in settings/general users section.
Anyhow, I still have an open ticket for this and will post a fix if provided one but I am thinking this is one that they may not fix for me so I am looking to generate some support for this topic.