Cs Cart Account Password Recovery Issue

Hi,

I am currently having and issue recovering my password for my cs cart account. I have used the password recovery link on the cs cart website and I am not receiving any email. I have tried it with another account we have and that also does not receive an email from cs cart. I have ruled out the obvious email issues and cs cart sent me an email to the registered email address last week with sales info. I have contacted cs cart twice with no reply. Perhaps they are treating it like a scam, I am not sure. This issue is now becoming urgent and I need to access my cs cart account. Can someone tell me if there is an issue with password recovery or any help with contacting cs cart and getting a password recovery link sent to my registered email address would be helpful.

Kind Regards,

Jason.

As far as we see, our specialists replied in your ticket #100518457 on March 23 and today. Let me know if you mean some other ticket.

Hi,

I am currently having and issue recovering my password for my cs cart account. I have used the password recovery link on the cs cart website and I am not receiving any email. I have tried it with another account we have and that also does not receive an email from cs cart. I have ruled out the obvious email issues and cs cart sent me an email to the registered email address last week with sales info. I have contacted cs cart twice with no reply. Perhaps they are treating it like a scam, I am not sure. This issue is now becoming urgent and I need to access my cs cart account. Can someone tell me if there is an issue with password recovery or any help with contacting cs cart and getting a password recovery link sent to my registered email address would be helpful.

Kind Regards,

Jason.

I have a similar situation.
The password recovery link does not work on all the themes. for example, on the basic themes I get the recovery link but it also takes me to the page where I am asked to enter the email address for which I want the recovery.
On responsive theme (default cs cart), I get the same link (I checked, it is the same) but when I follow the recovery link it takes me exactly where I need it, in the page for choosing a new password and I can set up a new password there and save the changes.
The situation is the same when using a theme added by me (vivashop), the password recovery link does not work.
where can the problem be?
Thank you!

You should contact the Vivashop theme vender

I have a similar situation.
The password recovery link does not work on all the themes. for example, on the basic themes I get the recovery link but it also takes me to the page where I am asked to enter the email address for which I want the recovery.
On responsive theme (default cs cart), I get the same link (I checked, it is the same) but when I follow the recovery link it takes me exactly where I need it, in the page for choosing a new password and I can set up a new password there and save the changes.
The situation is the same when using a theme added by me (vivashop), the password recovery link does not work.
where can the problem be?
Thank you!

Please refer to this message:

https://forum.cs-cart.com/tracker/issue-7296-password-recovery-failing/#entry28950

this file should be updated in recent versions of Vivashop theme, so you might need to simply update the theme