we have following status in our store, with [color=#555555] [/color]Inventory[color=#555555] option set as below:[/color]
Processing [color=#404040]
[indent=4.5] Increase Decrease [/indent] [/color]
Complete [color=#404040]
[indent=4.5] Increase Decrease [/indent] [/color]
Order Received [color=#404040]
[indent=4.5] Increase Decrease [/indent] [/color]
Failed
Inventory
[color=#404040][indent=4.5] Increase Decrease [/color][/indent]
Declined
Inventory
[color=#404040][indent=4.5] Increase Decrease [/color][/indent]
Backordered
Inventory
[color=#404040][indent=4.5] Increase Decrease [/color][/indent]
Canceled
Inventory
[color=#404040][indent=4.5] Increase Decrease [/color][/indent]
Payment Awaited
Inventory
[color=#404040][indent=4.5] Increase Decrease [/color][/indent]
Shipped
Inventory
[color=#404040][indent=4.5] Increase Decrease [/color][/indent]
Payment Authorized
Inventory
[color=#404040][indent=4.5] Increase Decrease [/color][/indent]
So the inventory should decrease when 1st status is Payment Authorized (when online payment is made or we manually change it to Payment Authorized after offline payment confirmation) and also when we change status to Processing / Shipped the inventory should decrease but that is not happening
We read the explanation here : [url=“How to configure or create an Order Status in CS-CART that will not affect stock/inventory. - Knowledgebase - Granite Web”]http://www.granitewebdesign.com/whmcs/knowledgebase/99999180/How-to-configure-or-create-an-Order-Status-in-CS-CART-that-will-not-affect-stockorinventory.html[/url]
but still could not understand the logic behind this if what stated there is true.
Please explain this - how we could make the quantity decrease automatically when status is changed to Payment Authorized / Processing
PLEASE READ ABOVE POST AS BELOW:
[color=#282828][font=arial, verdana, tahoma, sans-serif]we have following status in our store, with [/font][/color]Inventory[color=#555555][font=arial, verdana, tahoma, sans-serif] option set as below:[/font][/color][color=#282828][font=arial, verdana, tahoma, sans-serif] [/font][/color]
Processing - [color=#404040][font=arial, verdana, tahoma, sans-serif]Decrease[/font][/color]
[color=#282828][font=arial, verdana, tahoma, sans-serif]Complete - [/font][/color][color=#404040][font=arial, verdana, tahoma, sans-serif]Decrease[/font][/color]
[color=#282828][font=arial, verdana, tahoma, sans-serif]Failed - [/font][/color][color=#404040][font=arial, verdana, tahoma, sans-serif]Increase [/font][/color]
Declined[color=#282828][font=arial, verdana, tahoma, sans-serif]- [/font][/color][color=#404040][font=arial, verdana, tahoma, sans-serif]Increase [/font][/color]
[color=#404040][font=arial, verdana, tahoma, sans-serif]Backordered -[/font][/color][color=#404040][font=arial, verdana, tahoma, sans-serif] Increase[/font][/color]
Canceled - [color=#404040][font=arial, verdana, tahoma, sans-serif]Increase [/font][/color]
[color=#404040][font=arial, verdana, tahoma, sans-serif]Payment Awaited -[/font][/color][color=#404040][font=arial, verdana, tahoma, sans-serif] Increase [/font][/color]
Shipped - [color=#404040][font=arial, verdana, tahoma, sans-serif]Decrease[/font][/color]
[color=#404040][font=arial, verdana, tahoma, sans-serif]Payment Authorized -[/font][/color][color=#404040][font=arial, verdana, tahoma, sans-serif] Decrease[/font][/color]
[color=#404040][font=arial, verdana, tahoma, sans-serif]So the inventory should decrease when 1st status is Payment Authorized after online payment authorization ( or after offline payment confirmation) and also when we change status to Shipped the inventory should decrease but that is not happening
We read the explanation here : http://www.granitewe…rinventory.html
but still could not understand the logic behind this if what stated there is true.
Please explain this - how we could make the quantity decrease automatically when status is changed to Processing / Payment Authorized /Shipped[/font][/color]
[color=#404040][font=arial, verdana, tahoma, sans-serif]Thanks[/font][/color]
waiting to thank someone who could explain this
Hi
I am not on 4.0.3 but I assume it is still the same as previous versions!
On each product you will need to set inventory “track without options” or “track with options”
Hope this is helpful
Barry
It sounds like you want your inventory to decrease twice: once after Processed, and then again after Shipped.
Why would you want to do that?
If you read the article you linked to it clearly states that the inventory will change if the new status does not impact the inventory the same as the existing status. So a status change to Processed decreases inventory, then another status change to Shipped will not also decrease inventory because Shipped is a decreasing inventory status and the cart is smart enough to know that inventory was already decreased by Processed.
This is normal behavior for inventory management.
Thanks MD and Barry
Decreasing the value twice is not the requirement . But the inspite of having
[color=#282828][font=arial, verdana, tahoma, sans-serif]Shipped - [/font][/color][color=#404040][font=arial, verdana, tahoma, sans-serif]Decrease[/font][/color]
[color=#404040][font=arial, verdana, tahoma, sans-serif]Payment Authorized -[/font][/color][color=#404040][font=arial, verdana, tahoma, sans-serif] Decrease[/font][/color]
[color=#404040][font=arial, verdana, tahoma, sans-serif]setting and “[/font][/color][color=#333333]Inventory” set to “Track without options” the quantity is not decreasing when the status is changed. Enable Inventory tracking is also enabled [/color]
[color=#333333]What could be going wrong ?[/color]