Costumer And Orderadministration Are Not Getting Emails

Store Builder Questions
1

Hello,

when a customer places an order, both the customer and my webshop do not receive a confirmation of the order in an e-mail.

However, when I decline an order, the conformation e-mails are sent to both the customer and my webshop.
Do I need to make an adjustment in my settings or is there something wrong at Cs-cart?
I look forward hearing from you.
Greatings,
Mieke
2

Mike,

Please check Order status settings. Each status has the following options:

Notify customer — tick the check box if you want to inform the customer about placing the order with this status or changing the order information.
Notify orders department — tick the check box if you want to inform the store administrator about placing the order with this status.
3

Thanks for your answer eComLabs.

Everything is set the way you say. Maybe there is another setting not properly adjusted?

Thanks for helping me;)

Mieke