I have “one page checkout” enabled for my store, so a customer can either enter in existing login email and password OR sign up as a new user.
Step one comes up just fine (asking for email, password, name, phone, mailing list, etc.)
However, when they click “continue” to go to next step, a warning message pops up saying we do not deliver to this address. This is an odd message to get since the customer has not entered their shipping or billing information yet. I’m thinking this would deter a lot of people from continuing the checkout process.
Now, we do only ship to customers in the United States. However, our products are only advertised in the US, and I have never had an inquiry to ship outside of the US.
Are there any modifications I can me to either the checkout code or my shipping/country settings so that this warning message never displays?
I currently have the “language” removed from the error message box, so it just shows up as a blank box, but I would still like it removed.
Thanks for your help.
wwwDOTletstalkchefDOTcom
Sounds like you only allow registered users to purchase. That would imply that the info in their profile is either incomplete or invalid.
Why do you hide your domain name here? It’s free “links in”.
[quote name=‘tbirnseth’]Sounds like you only allow registered users to purchase. That would imply that the info in their profile is either incomplete or invalid.
Why do you hide your domain name here? It’s free “links in”.[/QUOTE]
I checked on that, and my admin is currently set to allow unregistered users to purchase. The issue, I believe, is coming from the order of input where the system activates the “no shipping method available” dialog box BEFORE the customer inputs their shipping/billing address.
I have no idea why it would do this, but I was hoping someone here had a similar issue and/or fix.
i have this problem when i am trying to make a test order using my admin account. All my info are correct (city,zip,country,etc) but it shows me this message.
I created another test account as “customer” and did make an order. Then i changed the type of that account from “customer” to “admin” and i couldn’t make an order again. same messasge “No shipping method for your place…”
This issue was fixed by adding a default address in the administration>settings>general>default location.
As long as the “default address” is one which your system is setup to ship to, the error/warning box will not show-up during checkout process.
i already had the default location correct but still the admin can’t order