Cant Access Admin When Upgrading From 4.3.1 To 4.3.2

mokeshop · June 20, 2015, 12:00am

should the upgrade not be pulled back?

mokeshop · June 22, 2015, 12:00am

can someone post solution for this problem? i have the same issue on local comp

mazter · July 2, 2015, 12:00am

I ended up overwriting

app/

design/

js/

admin.php

api.php

index.php

init.php

from 4.3.1.tgz file. It got the website back up however admin panel still fails to open certain sections.

I get the following errors:

PHP Fatal error: Class 'Tygh' not found in /var/www/html/app/controllers/backend/addons.php on line 226

PHP Fatal error: Class 'Tygh' not found in /var/www/html/app/controllers/backend/settings.php on line 151

Very frustrating to experience this problem. For those who received answers via PM, it would be highly appreciated if you post it here.

Thanks

quarba · July 7, 2015, 12:00am

We have just upgraded our cs cart from 4.2.4 to 4.3.2 and we are getting the issue above. When we turn on error reporting we get the error:

Fatal error: Class 'Tygh' not found in /home/digitalsaveadmin/public_html/app/addons/seo/controllers/frontend/init.post.php on line 19

We have tried rolling back the upgrade, however we are not able to do this. Would anyone be able to help us with this? We would like to have our store back up and running as soon as possible.

mazter · July 7, 2015, 12:00am

I ended up copying files from 4.3.1 zip file where the files did not exist and it seems to fix the issues.

happypig0 · July 7, 2015, 12:00am

Tried to up-date to 4.3.2. At the final stage it failed. I had copied the restore link provided during upgrade and also received an email confirming my up-grade and if my site is not working to click on the restore link.

Neither my website or my Admin Panel is working. The link provided to restore also fails open/work.

I made a back up using Admin Panel before start upgrade.

I also copied all my files sitting on the server and placed them in a temporary folder on my server. Thinking if the back up fails, I can delete and copy them back over.

Because of the upgrade failed, I deleted the files on my server for my main domain (They are still in my trash folder) and I copied back the original finals I had copied to a temporary folder. Since doing this my website/url now shows “store closed for maintenance message” (This is more encouraging than before).

I can now reach the Admin Panel login page but my password or username is not accepted. I have clicked the password reminder/reset option but I am not getting an email to complete.

I really want to make the up-grade but right now I need my site back up and running using previous.

Can someone help me please? If you can get me up and running I will then put a ticket into cs-cart to explain issues and request they make the up-date for me because something clearly going wrong.

I would request their help now but historically support takes many days and I am now losing income (4hrs), preferring and hoping someone here can help.

Thank you, my fingers are crossed.

Chris

quarba · July 7, 2015, 12:00am

[quote name='mazter' timestamp='1436283503' post='221943']

I ended up copying files from 4.3.1 zip file where the files did not exist and it seems to fix the issues.

[/quote]

We did this and we managed to get the front end working. There is a database issue we are trying to fix now. The product categories on the front end has issues as well as issues with some tables in the back end. We will be able to fix the tables as I guess its an SQL issue. This upgrade has set us back and I am reluctant to upgrade cs cart again in-case we run into these issues which cost us a few days every time we upgrade.

mazter · July 7, 2015, 12:00am

[quote name='HappyPig0' timestamp='1436284047' post='221946']

Tried to up-date to 4.3.2. At the final stage it failed. I had copied the restore link provided during upgrade and also received an email confirming my up-grade and if my site is not working to click on the restore link.

Neither my website or my Admin Panel is working. The link provided to restore also fails open/work.

I made a back up using Admin Panel before start upgrade.

I also copied all my files sitting on the server and placed them in a temporary folder on my server. Thinking if the back up fails, I can delete and copy them back over.

Because of the upgrade failed, I deleted the files on my server for my main domain (They are still in my trash folder) and I copied back the original finals I had copied to a temporary folder. Since doing this my website/url now shows “store closed for maintenance message” (This is more encouraging than before).

I can now reach the Admin Panel login page but my password or username is not accepted. I have clicked the password reminder/reset option but I am not getting an email to complete.

I really want to make the up-grade but right now I need my site back up and running using previous.

Can someone help me please? If you can get me up and running I will then put a ticket into cs-cart to explain issues and request they make the up-date for me because something clearly going wrong.

[/quote]

Chris, I think we are in the same boat. I have 4 CS-Cart website and I started upgrading them to latest version. There were some read-write type of issue on one of them and it finished half done. That website ended up staying down for almost 24 hours while I tried everything I could think of. Right now, I was able to fix all 3 and hold on upgrading the last one so it is still safely operating on 4.2.4.

If you have teamviewer or join.me, I can help you by remote viewing into your computer and we can figure it out. You can send a PM and we can take it from there.

happypig0 · July 8, 2015, 12:00am

Thanks for the offer mazter but I have submitted a ticket to cs-cart. Will see if they can give me fix quickly.

rajinderdhiman · August 11, 2015, 12:00am

Hello

I tried to use the Aftership CS-Cart Connector (CS-Cart App, Plugin, Integration - AfterShip), but failed. I contacted Aftership Support and they pointed out that a file that is required for the connector to work may have been removed (api.php) outlined in this post.

Can anyone provide me the api.php file from the old version, and also the location where it is originally located?

thetool · August 11, 2015, 12:00am

[quote name='Rajinder Dhiman' timestamp='1439308052' post='226411']

Hello

I tried to use the Aftership CS-Cart Connector ([url=“CS-Cart App, Plugin, Integration - AfterShip”]All Integrations - AfterShip), but failed. I contacted Aftership Support and they pointed out that a file that is required for the connector to work may have been removed (api.php) outlined in this post.

Can anyone provide me the api.php file from the old version, and also the location where it is originally located?

[/quote]

Should be in the root of your install.

```php
/***************************************************************************

```
  																  *
```
(c) 2004 Vladimir V. Kalynyak, Alexey V. Vinokurov, Ilya M. Shalnev *
```
  																  *
```
This is commercial software, only users who have purchased a valid *
license and accept to the terms of the License Agreement can install *
and use this program. *
```
  																  *
```

****************************************************************************

PLEASE READ THE FULL TEXT OF THE SOFTWARE LICENSE AGREEMENT IN THE *
“copyright.txt” FILE PROVIDED WITH THIS DISTRIBUTION PACKAGE. *

****************************************************************************/

use Tygh\Api;

use Tygh\Registry;

// Area will be defined in Api::defineArea.

define('API', true);

define('NO_SESSION', true);

try {

require dirname(FILE) . '/init.php';

/**
- @var Api $api
  
  */
  
  $api = Tygh::$app['api'];
  
  if ($api instanceof Api) {
  
  $api->handleRequest();
  
  }
  
  } catch (Tygh\Exceptions\AException $e) {
  
  $e->output();
  
  } ```

rajinderdhiman · August 11, 2015, 12:00am

@The Tool - thanks a lot!

It seems that the file is already there. I'll contact aftership support, and let you know of any updates.

websmart · October 9, 2015, 12:00am

Hello,

I can access the the admin panel but I can not view products within categories after upgrade to 4.3.4 my site has already been down more than 48 hrs. WTF!

Please help, any suggestions?

Thank you

tbirnseth · October 9, 2015, 12:00am

Have you manually cleared the cache by removing the var/cache directory?

I'm not seeing that issue in 4.3.4.

websmart · October 9, 2015, 12:00am

Have you manually cleared the cache by removing the var/cache directory?

I'm not seeing that issue in 4.3.4.

Yes I have, but the issue is not in the frontend is the admin backend I'm having issues with.

Admin Control Panel:

Products > Categories > Category Products > blank page!!

Thanks

tbirnseth · October 10, 2015, 12:00am

The cache applies to both front and backends. I verified in admin via Products > Categories > Products (clicking the numeral product count).

Would have to look at your products_categories table to see. The product count should be reflected there.

I'm assuming the category listing shows zero products? Is the numeral clickable? If so and you click it, what do you get?

websmart · October 11, 2015, 12:00am

The cache applies to both front and backends. I verified in admin via Products > Categories > Products (clicking the numeral product count).

Would have to look at your products_categories table to see. The product count should be reflected there.

I'm assuming the category listing shows zero products? Is the numeral clickable? If so and you click it, what do you get?

I verified in admin via Products > Categories > Products (clicking the numeral product count is where I get the blank page)

I'm assuming the category listing shows zero products?

No, it shows the number ofproducts

Is the numeral clickable?

YES, it's clickable

If so and you click it, what do you get?

I get a blank page.

This morning the admin control panel was displayed just as text??

All stores
- - Loading...
- Manage stores...

Thanks

tbirnseth · October 11, 2015, 12:00am

You didn't mention "blank page" in your earlier post. Suggest you temporarily add the following to your config.local.php.

```php if( !defined('DEVELOPMENT')) define('DEVELOPMENT', true);

error_reporting(E_ALL);

if( AREA == 'A') ini_set('display_errors', true);

```php

This should allow you to see what's causing the blank page. You can get much of the same info from your PHP error_log unless it is a smarty error.

websmart · October 11, 2015, 12:00am

You didn't mention "blank page" in your earlier post. Suggest you temporarily add the following to your config.local.php.

[code=auto:0]if( !defined('DEVELOPMENT')) define('DEVELOPMENT', true);
error_reporting(E_ALL);

if( AREA == 'A') ini_set('display_errors', true);

[code=auto:0]

This should allow you to see what's causing the blank page. You can get much of the same info from your PHP error_log unless it is a smarty error.

Hello,

Update: this is the error I get

PHP Notice

Message

Undefined index: title

Error at

app/Tygh/BackendMenu.php, line: 218

line 218 = $menu[$position][$menu_id]['items'][$item_id]['title'] = $sections[$item_id]['title'];

Backtrace

			File:
		
			app/Tygh/BackendMenu.php
	
			Line:
		
			218
	
			Function:
		
			{closure}
	
			File:
		
			app/Tygh/BackendMenu.php
	
			Line:
		
			68
	
			Function:
		
			_getSettingsSections
	
			File:
		
			app/controllers/backend/init.php
	
			Line:
		
			111
	
			Function:
		
			generate
	
			File:
		
			app/functions/fn.control.php
	
			Line:
		
			680
	
			Function:
		
			include
	
			File:
		
			app/functions/fn.control.php
	
			Line:
		
			451
	
			Function:
		
			fn_run_controller

tbirnseth · October 11, 2015, 12:00am

A PHP 'Notice' won't give you a blank page. There must be another error that is causing your woes.