We received an order from a customer, they have uploaded a jpg for one of the product options. However, when we log into the administration section to view the order and try to select the image link to download the customer’s uploaded image, it redirects us to the login page, here’s the url
and even if we enter our login details nothing happens, we just get the same login page.<br />
We've had no other issues with retrieving customers uploaded JPGs. That particular customer actually upload another file, an excel file, for that same product (another option), and we opened it successfully.<br />
I know where the uploaded files are on the server, however we currently don't have ftp access to our live server.<br />
What could the problem be?
Unfortunately, I cannot tell you what exactly causes this issue in your store. The problem requires examination on your server. Please contact us via Customer Help Desk and provide temporary access to your server by clicking on the Add record link on the Access information page of your Help Desk account so that we could examine the issue.
[color=#282828][font=arial, verdana, tahoma, sans-serif]We are sorry to hear you still experience this problem. Unfortunately, we have received no access information from you via Customer Help Desk, so we are still not able to examine this issue on your server. We need to have FTP or SSH access to your server, so that we will be able to check everything. Please provide us with this information via our [/font][/color]Customer Help Desk[color=#282828][font=arial, verdana, tahoma, sans-serif] (on the Access information[/font][/color][color=#282828][font=arial, verdana, tahoma, sans-serif] page)[/font][/color][color=#282828][font=arial, verdana, tahoma, sans-serif].[/font][/color]