After i upgrade my website to 4.3.3 there is problem with generating thumbnails when adding new product.
here are the screenshot.
[attachment=9814:thumb1.png]
but the actual picture is there
[attachment=9815:thumb2.png]
at the back end some small thumbnail are also missing.
[attachment=9817:thumb3.png]
i tried Clean up generated thumbnail & tried install fresh cscart then restore database but still no luck… hope anybody can point me to the right direction.
thanks…
hi,
please provide temporary FTP access via Personal Messanger so we could check the issue.
best regards,
WSA team
Take a look to see if the setting for the file type are set the way you had them. It could be it's default or change to a type that is not supported on your server because the GA app is out of date. This happend to me when I moved servers PNG wasn't supported.
Administration, Logs
Gear Icon, PHP information
Check that page to see if the imagick or gd module is loaded
[quote name='Damir (WSA-team)' timestamp='1435906603' post='221454']
hi,
please provide temporary FTP access via Personal Messanger so we could check the issue.
best regards,
WSA team
[/quote]
details sent…
[quote name='kogi' timestamp='1435907675' post='221457']
Administration, Logs
Gear Icon, PHP information
Check that page to see if the imagick or gd module is loaded
[/quote]
Imagick & GD module are enabled…
In the config.local.php file try to replace:
'image_resize_lib' => 'gd', // library to resize images - gd or imagick,
with
'image_resize_lib' => 'imagick', // library to resize images - gd or imagick,
And check the result.
4.3.3 default for 'image_resize_lib' is auto, which tries imagick first.
But, it is not compatiable with some older versions of imagik, so you can also try change to “gd”, and also maybe update your imagick
[quote name='eComLabs' timestamp='1435917086' post='221482']
In the config.local.php file try to replace:
'image_resize_lib' => 'gd', // library to resize images - gd or imagick,
with
'image_resize_lib' => 'imagick', // library to resize images - gd or imagick,
And check the result.
[/quote]
mine was 'auto' tried gd & imagick still no luck…
in my other server i tried experiment by installing fresh 4.3.3 it was working fine… thumbnails generates fine… but when i restore the database from the original site the thumbnail wont work again…
any suggestion?
Looks like permissions issue in this case. Try to set 755 permissions on the images directory and all subdirectories
[quote name='eComLabs' timestamp='1436176004' post='221739']
Looks like permissions issue in this case. Try to set 755 permissions on the images directory and all subdirectories
[/quote]
permission is 777, if i change to 755 image wont upload… my problem is it won't generate thumbnail when adding new products…
Holly S**T… its the watermark add on causing this problem… disabled it and its working again…
[quote name='waps' timestamp='1436244745' post='221830']
Holly S**T… its the watermark add on causing this problem… disabled it and its working again…
[/quote]
Thank you for letting us know it