Hello, we are getting charged too much for brokerage fees whenever shipping to Canada. How can we block FedEx Ground from showing on the list when Canada is selected? FedEx Ground is setup as a realtime shipping calculation, not a Manual (by defined location). So I'm not able to figure it out. If it requires some changes in coding, can someone tell me, I can modify the code.
For starters, let me ask why are you paying these customs/duties/brokerage fees on Fedex “Ground” shipments to your Canadian customers? (I think I already have the answer, but I shouldn't assume…)
I found out our Fedex account number was attached to the part of the API where it asks who will pay the duties, even though it was set to recipient. I fixed that portion. All is good now.