Automatic Coupons

I am trying to set this up. And I followed the instructions in the KB: [url]CS-Cart Documentation — CS-Cart 4.16.x documentation

However the coupon code is not showing up on the customer page un the order info section, and when they go to place the second order the promo shows up, but the discount is not applied.

So does this feature work, anyone having issues with it? What might I have missed?