Hello,
I need a help. I don't know when it happened, but I assume after upgrades to MV 4.9.1 or 4.9.2, not showing anymore some input fields descriptions. Tried to update info in profile fields, but not saving data.
Any help please.
Hello memel
Did you clean the cache in the store?
Best regards
Robert.
Hello memel
Did you clean the cache in the store?
Best regards
Robert.
Yes, of course. I have upgraded some time ago, just now see it. Something wrong with database. Question: if I will delete profile field and recreate with the same value, possible to restore and make it work? Will not affect the vendors details?
Thank you.
Hello
It is better to look into the database by phpmyadmin and see if there is a problem.
Best regards
Robert.
Try to check if corresponding values exist in the cscart_profile_field_descriptions table
Try to check if corresponding values exist in the cscart_profile_field_descriptions table
This is how it looks like:
As far as I can see, these IDs are linked with customer profiles fields and not vendor ones. It is required to examine issue on your server
Hello,
I need a help. I don't know when it happened, but I assume after upgrades to MV 4.9.1 or 4.9.2, not showing anymore some input fields descriptions. Tried to update info in profile fields, but not saving data.
Any help please.
Have you selected the Vendor profile fields to the right? Probably some are empty because you didn't save the new values.
How to fix it? Is any simple easy way? What are you suggesting to do please?
How to fix it? Is any simple easy way? What are you suggesting to do please?
Please, provide a screenshot of Administration >> Profile fields >> Vendor information
Please, provide a screenshot of Administration >> Profile fields >> Vendor information
You edited the field, entered First name as Description and saved?
Have you added an additional field?
- make database backup
- remember Field name value of fields with empty names and delete them
- create new fields with corresponding descriptions and field names
- make database backup
- remember Field name value of fields with empty names and delete them
- create new fields with corresponding descriptions and field names
What will happen to the old registrations? They will lose their Name, Family name and something else.
It's better to select all tables and perform Optimization. 100s of Mb overhead data could be released. Then try again saving the descriptions of the three fields affected. If not working again, enter the description directly in the DB table.
What will happen to the old registrations? They will lose their Name, Family name and something else.
It's better to select all tables and perform Optimization. 100s of Mb overhead data could be released. Then try again saving the descriptions of the three fields affected. If not working again, enter the description directly in the DB table.
Since the field name will be the same, it should not cause problems. In any way, you will have backup which can be restored at any time.
I am sure on 99% that descriptions are missed in the cscart_profile_field_descriptions table. When you update profile field, the system does not create new records in this table, but tries to update existent records. That is why update does not help you.
I am sure on 99% that descriptions are missed in the cscart_profile_field_descriptions table.
But the field ID must be in the other two tables, because we are seeing an input field - only the description is missing.
- make database backup
- remember Field name value of fields with empty names and delete them
- create new fields with corresponding descriptions and field names
I was able to restore name and surname by your method. But only these. The rest they don't have check boxes and not allow me to delete.
But the field ID must be in the other two tables, because we are seeing an input field - only the description is missing.
Right. If memel is familiar with phpmyadmin he can check corresponding profile field ID in the cscart_profile_fields table and add corresponding record to the cscart_profile_field_descriptions one
Many thanks all of you for your kind help.
I have sorted out. (I think so :-) ).
The check boxes not showing and not allow to delete the records if you have setup in database is_default to Y(es).
Do not forget to return default value back to avoid problems with profile fields in the future