Allowing communication for every order by default

When new orders come in, the addon for comments on the order between the customer and our store admins is never turned on by default. For every order, we have to turn on communication before the customer can add comments on their order.

How do I enable comments on orders by default the moment an order is created?

In Administration->Addons, do you have “Allow customer to initiate discussion” checked on the Comments and reviews options?



Is there a way to only let register customers leave comments & reviews ?

any help will be much appreciated


When a customer initiates a discussion from the order status page, is the store admin notified? Conversely, is the customer notified when the store admin posts something to the order discussion?