I’ve noticed that if an order is created by the administrator, that no order notifications are sent out, including and E-mail to the supplier.
I can understand why the admin doesn’t need order notifications, but Is there a way to change this?
Have you made sure that your order statuses are set to send notification emails?
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Thanks for such a quick reply.
The order notifications are setup fine, and when a customer places an order, we do get notificaiton and the supplier does to.
The problem is when an order is created from the admin section. When we create new orders from within the admin pages, no notifications are sent out.
I am having the same problem,
I have tested a newsletter and it sends fine.
I have checked that Order Statuses are set to notify.
I created a sample order with a test user and the user nor admin was notified about the order. Although I selected paypal as an payment but did not complete the checkout.
Now if I go into the admin and change the status of the order to open or processed then the user will get emailed.
In version 1.35 I used to get email notifications about orders. Only processed ones. But not open ones.
And yes I do have my email setup under Administration/Settings/Company