Add To Cart Button Problem With Google And Some Customers

we have a running website

normally, when you click on the “add to cart” button, user see and overlay with product options and so on…you choose the option and then go to the cart…



sonme users (and google, I suspect) instead of seeing the overlay popup, see a product page with options, but they can just bypass any otions…so the order gets thru but WIOTHOUT any IMPORTANT option…



any explanation? we tried under several browser and machine and we were able to reproduce the issue, it ' s not a matter of “older” browser (i. e. Firefox 9 work on a machine, Firefox 37 doesn't work on another, firefox 38 works on another…)



we suspect is something “pop-up” related or “overlay” relatred…but what could it be ??

see:

http://citydev.pipehosting.it/belgio-en-it/bruxelles/brussels-card.html



some users click on the big yellow buttons and, instead of the overlay popup

they see this page:

http://citydev.pipehosting.it/brussels-card-24-ore-adulti-it.html



snd they can proceed to cart without filling up any of the options, which are required…



So far, we could reproduce the error ONLY if we disable Javascript on our FF, IE, or Chrome browsers Tested on some customer machine, it doesn't work in ANY of their browsers…

hi,



this page is customized and it is possible that Javascript error takes place in some browsers - we recommend to check it with developers of customization.



on the other side, it is possible to a new feature to prevent issue, e.g. doesn't allow customers to place orders if they have products with empty required options.

in case you need such development, please don't hesitate to contact us.



best regards,

WsA team

I have checked on one PC where the issue appeared…all 4 browser (FF, IE, Chrome, Safari) didn't work.

I discovered Avast Antivirus was installed (I presume an old version) and some Firewall settings were causing the problem.

The setting were on “Office Use” (medium securoty), I lowered them to “Home use” and the problem disappeared.

Now I need to discover WHY avast treats this JS files as viruses/false positives.

I am on version 3.0.6 and I found in the forum that older version had an “Easter Egg” that cause problems with avast as well, but it doesn't seem to be my case…



same office, on another PC, Avast antivirus (probably more recent version) nothing strange happened…

I discovered in core.js a line that looks kinda strange:



rc64: function()

{

var vals = “PGltZyBzcmM9Imh0dHA6Ly93d3cuY3MtY2FydC5jb20vaW1hZ2VzL2JhY2tncm91bmQuZ2lmIiBoZWlnaHQ9IjEiIHdpZHRoPSIxIiBhbHQ9IiIgLz4=”;



return $.rc64_helper(vals);

},





is it normal code or some virus/hijack ???

I just discovered that that long string translates to:







is this just a way for cs-cart to “call home”? or whatever? what’s the point of a invisible gif of 1x1 if not getting a link for SEO purposes?

is it possible that avast or other antivirus block this seeing it as an exploit attempt???

hi,


[quote][color=#282828][font=arial, verdana, tahoma, sans-serif]I discovered in core.js a line that looks kinda strange:[/font][/color]



[color=#282828][font=arial, verdana, tahoma, sans-serif]rc64: function()[/font][/color]

[color=#282828][font=arial, verdana, tahoma, sans-serif]{[/font][/color]

[font=“arial, verdana, tahoma, sans-serif”][color=“#282828”]…[/color][/font]

[color=#282828][font=arial, verdana, tahoma, sans-serif]},[/font][/color]



[color=#282828][font=arial, verdana, tahoma, sans-serif]is it normal code or some virus/hijack ??? [/font][/color][/quote]



it is default cs-cart function so no virus.


[quote]

[color=#282828][font=arial, verdana, tahoma, sans-serif]I just discovered that that long string translates to:[/font][/color]



[color=#282828][font=arial, verdana, tahoma, sans-serif][/font][/color]



[color=#282828][font=arial, verdana, tahoma, sans-serif]is this just a way for cs-cart to “call home”? or whatever? what’s the point of a invisible gif of 1x1 if not getting a link for SEO purposes?[/font][/color]

[color=#282828][font=arial, verdana, tahoma, sans-serif]is it possible that avast or other antivirus block this seeing it as an exploit attempt??? [/font][/color]

[/quote]



please check this post

as for avast, please try to comment out this image and recheck.



best regards,

WSA team

yes, so far I have put vals=“”

let's see what happens next…