We have developed the Messenger add-on that provides easy communication between customers and vendors via text messages.
If customers have questions about products, they can immediately address them directly to the vendor without having to use any other device or software. This helps your customers make their purchase decisions faster.
To start a conversation a customer needs to click the Contact vendor link on one of the following pages:
- on the product details page;
- on the order details page;
- on the vendorâ€™s products list.
The vendor can also initiate a conversation with a customer on the order details page.
The communication history is kept in the store. If customers contact the vendor again, they are referred to the previous conversation.
Ð¡ommunication with your customers is a great way of providing customer service. You show your care for them and get their loyalty in return.
- Fast and easy messaging for customers and vendors;
- Communication history;
- E-mail notifications about new messages;
- The Contact vendor link on the product details page, order details page and vendorâ€™s products list;
- The Contact customer link on the order details page.
What your customers will see
Product details page
The vendor details page
What you will see in the admin panel
List of communications between customers and vendors
Learn more about the add-on in the User Guide.
The add-on is compatible with Multi-Vendor 4.3.1 and above. Need compatibility with another CS-Cart version? Contact us.
I will be glad to answer all your questions about the add-on.
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