Add Fields to Order Page?

Store Builder Feedback
1

Not sure how to title this one…



Here’s the deal… I own and operate a website where we produce custom products and normally send our customers a ticket using a third-party ticketing system. This way our clients can communicate back and forth with my staff regarding any samples and approve our work before it ships.



Thing is, I give my clients a link to our ticketing system but it asks for a code and they often forget. I’d love to be able to add a spot on the order page where I can paste in their ticket code.



Also, with that, my support team could look up an order in admin and see the ticket assigned to the client.



Thanks!

2

The ‘customer notes’ area won’t work for you?

3

[quote name=‘ckad79’]Not sure how to title this one…



Here’s the deal… I own and operate a website where we produce custom products and normally send our customers a ticket using a third-party ticketing system. This way our clients can communicate back and forth with my staff regarding any samples and approve our work before it ships.



Thing is, I give my clients a link to our ticketing system but it asks for a code and they often forget. I’d love to be able to add a spot on the order page where I can paste in their ticket code.



Also, with that, my support team could look up an order in admin and see the ticket assigned to the client.



Thanks![/quote]



Sounds like you would be better off using an integrated system like the Helpdesk Addon for CS-Cart, it does everything you need and more - Sno