About customer e-mail


Whenever customers sign up for a account, they do not get a welcome e-mail. Is there away that I can turn that on?

Any help will be much appreciated.

Thank you


Hello Tom,

Thank you for your message.

Such an e-mail should be sent to a customer by default when he/she registers in the store. There is no need to enable this feature additionally. The problem requires the examination on your server. Please contact us via Customer Help Desk and provide temporary access to your server by clicking on the Add record link on the Access information page of your Help Desk account so that we could examine the issue.

Pavel Zyukin

CS-Cart Support team