Jump to content

Samanthar's Content

There have been 10 items by Samanthar (Search limited from 05-Aug 20)


Sort by                Order  

#260538 Sorry, Service Is Temporarily Unavailable.

Posted by Samanthar on 03 October 2016 - 09:35 AM in Issues & Troubleshooting

thanks, that did the job I found the error and fixed it




#260497 Sorry, Service Is Temporarily Unavailable.

Posted by Samanthar on 02 October 2016 - 10:47 PM in Issues & Troubleshooting

I have woken up this morning and my index page has changed too

Service Unavailable

Sorry, service is temporarily unavailable.

 

All other pages are working, admin is working it is only affecting the index page.

 

I have deleted cache, cleared cache plus  tested for errors on the page but nothing is coming up

 

would anyone have any ideas?




#255205 Upgrade To 4.3.8 Problem

Posted by Samanthar on 19 July 2016 - 05:39 AM in Installation & Upgrade

thanks, i endedup up restoring the old version, playing with the php settings and doing the upgrade again.. so far no problems. thanks for your help




#255096 Upgrade To 4.3.8 Problem

Posted by Samanthar on 18 July 2016 - 06:03 AM in Installation & Upgrade

Hi, I have just updated to 4.3.8 and now getting a 403 forbidden page for my website but the admin is working and the following is coming up in the error log, (I have just changed the name of the database and password so i can add this text)

 

[18-Jul-2016 03:31:51 UTC] PHP Fatal error:  Uncaught Error: Class 'mysqli' not found in /home/polefitn/public_html/app/Tygh/Backend/Database/Mysqli.php:37
Stack trace:
#0 /home/polefitn/public_html/app/Tygh/Database.php(74): Tygh\Backend\Database\Mysqli->connect('databasename', '#######', 'localhost', 'polefitn_shop3')
#1 /home/polefitn/public_html/app/functions/fn.database.php(244): Tygh\Database::connect('databasename', '########', 'localhost', 'databasename', Array)
#2 /home/polefitn/public_html/init.php(85): db_initiate('localhost', 'databasename', #######', 'polefitn_shop3')
#3 /home/polefitn/public_html/index.php(24): require('/home/polefitn/...')
#4 {main}
  thrown in /home/polefitn/public_html/app/Tygh/Backend/Database/Mysqli.php on line 37
 
I tried to restore the previous backup and i get this
Unable to restore
Required mysqli or pdo_mysql.
 
Your help would be appreciated



#249120 Paypal Payment Status Incorrect

Posted by Samanthar on 27 April 2016 - 07:12 AM in Issues & Troubleshooting

I am still having troubles, after the initial post i changed the IPN and paypal transactions would work and be completed but I still have the same problem as @Pascal where they do not go through with the payment and the order status is open. plus, paypal pro payments all remain open if they pay via credit card... still frustrated




#241148 Paypal Payment Status Incorrect

Posted by Samanthar on 25 January 2016 - 07:19 AM in Issues & Troubleshooting

The status does not change for the paypal, paypal express or paypal pro payments. This used to work a while ago, then stopped. Then i read a thread that said to shut the shop and delete all the payment methods and addon, clear the cache, add them all again and it all worked again. Recognising the payments. But a few weeks ago it stopped again, again I have tried to fix it but the status stays the same so everyone who has paid gets an email asking for payment because the order stays open rather than paid.  I am using versions 4.3.4

 

I am happy for any suggestion or even payment someone to get it fixed as its not good for the customers. 

 




#234208 Unknown Column 'order_Id' In 'field List' (1054)

Posted by Samanthar on 04 November 2015 - 11:26 PM in Issues & Troubleshooting

Thanks. All working now




#234200 Unknown Column 'order_Id' In 'field List' (1054)

Posted by Samanthar on 04 November 2015 - 08:40 PM in Issues & Troubleshooting

Now getting this error which is preventing people from checking out of the shopping cart. 

 

Database (error)
Error: Unknown column 'order_id' in 'field list' <b>(1054)</b>
Query: UPDATE cscart_user_session_products SET order_id = 4110 WHERE session_id = '2c477036b43446886f9eb211b086e77f' AND type = 'C'

 

Have emailed support a couple of days ago but still waiting, in the meantime shop is closed and no sales. If anyone could help that would be great.




#233957 Checkout Page Stopped Working

Posted by Samanthar on 01 November 2015 - 10:32 PM in Issues & Troubleshooting

Try to temporary switch to the default theme and check the checkout. If it works, please contact theme developers and inform them about this issue

 

Thanks, it was the theme that was causing the problem.




#233794 Checkout Page Stopped Working

Posted by Samanthar on 29 October 2015 - 09:43 PM in Issues & Troubleshooting

A couple of days ago our checkout stopped working, it could possibly be ajax but it is quite distressing as no one can purchase anything. The normal sign in section does not appear and the links are unclickable. I have attached a screen shot of what it looks like

 

It happened suddenly and not while it was being upgraded or another work done to it.

 

If anyone can help it would be greatly appreciated

 

Attached Thumbnails

  • checkoutissue.png