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#316800 Meet Cs-Cart & Multi-Vendor 4.10.1 With New Checkout And Product Variations

Posted by imac on 19 June 2019 - 01:21 PM in News and Announcements

Are u seious? You dont want understant me.
Cs-cart multiple address profile support entering billing/shipping addresses same database line
Its not usable, all new shopify, yo-cart another multi vendor platforms
Using each address each row line. Anyway also o leave break now, i hope cs team understant me , what i want

I see what you mean.

There two possible problems:

1. Client could have multiple credit cards and probably several billing addresses (not sure if this is the case)

2. Client might change his billing address for some reason (in this case we still should save the billing address in orders table)

 

But I do agree that main scenario should be one billing address (stored in users table) and several shipping address (in case multiple profiles is enabled) that is stored in profiles table.

In case multiple profiles is disabled - one billing and one shipping.




#316797 Meet Cs-Cart & Multi-Vendor 4.10.1 With New Checkout And Product Variations

Posted by imac on 19 June 2019 - 01:15 PM in News and Announcements

I have the new version installed in a temp folder and i cannot understand the way the new checkout is working. I need shipping/billing etc. but even adding an adress field is not straight forward.

 

Im not having a great time using the software now. 

New fields should be added to checkout blocks. Because since 4.10 checkout page is manage using layout blocks.

So got to Design -> Layouts. Switch to Checkout location and open the Shipping address block. There you will be able to add new fields from shipping section.




#316726 Meet Cs-Cart & Multi-Vendor 4.10.1 With New Checkout And Product Variations

Posted by imac on 18 June 2019 - 12:43 PM in News and Announcements

Dear friends, thank you for your feedback! 

I will take a break for now.

But I confirm that we have to bring billing address back in new Checkout.




#317254 Meet Cs-Cart & Multi-Vendor 4.10.1 With New Checkout And Product Variations

Posted by imac on 01 July 2019 - 12:01 PM in News and Announcements

CS-Cart team should speed the delivery pace (and this is the most important thing of Agile - the product development methodology - which CS-Cart team is following internally).

Well, this is a complicated thing.

We are ready to release new releases each 2 week (our sprint is 2 week long). But the community is not ready.

We moved to a semver standard so each patch release (when last number is changed) contain only bug fixes. But even though there a log of complains after updates. Updating downloadable software (the software that hosted on your side) should be done carefully, keeping in mind a number of details. We spent a lot of time on making upgrade process smoother, creating backups, send links to email to restore store immediately and so on. And still after all the efforts (and I can assure we still working in this direction) upgrade is a stress for our end-customers. As well as for our 3rd party developers. That's why we decided to release patch versions once a month or two.

 

 

CS-Cart should activate the uservoice forum. They should remind their customers about the uservoice! It should be the only source of new functions based on popularity.

Uservoice has a serious lack - customers vote some general ideas? Like "mobile app", "new checkout", "more payments", "good statistics". This become a real problem. Customer really dissapointed that we did not implemented some of these ideas and we do not listen to them. But when I started to digg into such ideas it turned out that one idea consists of ten other ideas, and different customers meant different things. Just review the posts above, there are lot of different opinions on how checkout should look like.

Forum solve this problem perfectly. When there is something wrong- we immediately can see the result. 




#317325 Meet Cs-Cart & Multi-Vendor 4.10.1 With New Checkout And Product Variations

Posted by imac on 03 July 2019 - 07:34 AM in News and Announcements

Hi imac.

 

Good for billing adress i saw but.

 

can you think some kind of good appear, for this??

 

23r8vf7.png

As I mentioned above we do not plan to change look and feel of new Checkout for now.

The checkout page is divided into the blocks so no you can just create your "payment methods" smarty block and use it instead of default one.




#317355 Meet Cs-Cart & Multi-Vendor 4.10.1 With New Checkout And Product Variations

Posted by imac on 03 July 2019 - 12:00 PM in News and Announcements

 

Will there be an option to revert the question: Billing and shipping address are the same? (No/Yes - default value)

 

I would prefer to ask my customers following question: Do you want to receive an invoice?. (Yes/ No - default value) - which has reverted answer. If the language variables for yes / no are used in different places then it will not be possible and even after translation different fields will trigger the show event.

 

Could you implement mechanism which will allow above?

Imac, could you answer that question?

In 4.10.3 we will not add this.

"Yes" will be the default value and there won't be option to change it.

As I mentioned above you will be able to modify it in smarty block




#317326 Meet Cs-Cart & Multi-Vendor 4.10.1 With New Checkout And Product Variations

Posted by imac on 03 July 2019 - 07:41 AM in News and Announcements

There needs to be labels indicating that the original address (top) is the shipping address and that when billing/shipping same is 'no' that the requested info is for the billing address.  The labels are needed to avoid confusion.

 

You can add title to any block.

So you can name billing section "Billing address" (there is no name on the screenshot) and rename "Customer" to "Shipping address" 




#316725 Meet Cs-Cart & Multi-Vendor 4.10.1 With New Checkout And Product Variations

Posted by imac on 18 June 2019 - 12:38 PM in News and Announcements

Here is a screenshot of the billing address requirements on Amazon https://prnt.sc/o21xi3

 

Here it is in a later stage: https://prnt.sc/o21xz6

 

No please, keep the old checkout as an addon and don't stop it. I still use it. I found out that it is more user friendly than the current lite checkout. 

 

If you want to improve the lite checkout, it should be as follows: 

 

1- Checkout should be two steps separated in two pages.

2- Page one is the shipping address page. User fills the shipping address in the first page. Then click save. Then, all editable fields should be changed to text only, so that the user sees a summery of the shipping address that he filled. If the user clicks on edit, the input fields return. 

3- User clicks on continue, then the second page appears with all the other checkout requirements. 

 

Note1: this method is very mobile friendly. 

Note2: the currenty behavior of the lite checkout, especially this thing: https://prnt.sc/o21zzy is not user friendly at all. It is even misleading. 

Note3: Step by Step checkout with some styling and minor modification becomes very modern and easy. See my checkout: https://prnt.sc/o221bl

Note4: Review this study about the importance of Step by Step checkout (accordion style) https://baymard.com/...ckout-usability

 

 

Having said that, I hope you will not discontinue the Step by Step addon. If all the above doens't convince you, just keep it as an option. At least me will still use it for my 2 stores. 

 

Dear alaa,

 

Thank you for the most constructive comments. They were very helpful.

At the moment I will try to find a solution how to add billing address to new Checkouts.

I'm not sure we will split checkout into 2 steps or make any other significant changes, but for sure we will try to do it more user friendly. You are free to use the previous version of Checkouts.




#316710 Meet Cs-Cart & Multi-Vendor 4.10.1 With New Checkout And Product Variations

Posted by imac on 18 June 2019 - 10:09 AM in News and Announcements

 

 

Many customers, developer and ressellers told you in this post we need two kind of adresses (billing and shipping) for the customer, why are you dont believe us? What is the reason for?

It's not about believe. It's about a reason why.

Have you heard about 5Why framework. What I'm trying to is to understand the real reason why you ask for billing address.

 

When did you send an invoice by a post service in real life?

In case buyer want to receive an invoice he set his email, and that it's. Customers set their email even in case they buy for someone.




#316492 Meet Cs-Cart & Multi-Vendor 4.10.1 With New Checkout And Product Variations

Posted by imac on 13 June 2019 - 01:07 PM in News and Announcements

Say what? Are you trying to eliminate the use of CS Cart in USA? We rely heavily on the billing address for fraud protection. All US banks participate in address verification. Many of our customers regardless of B2B or B2C ship to alternate addresses. How can you so easily generalize billing and shipping. We do not accept credit cards from International customers because most do not provide address verification and those customers are forced to an alternate payment like PayPal.

 

 

Just in case it wasn't absolutely clear we need billing and shipping address fields. It is very easy for the customer to tick a button to ship to an alternate address.

Can you please list the payment methods you use in your store. Which of them require billing address from you store in order to process the transaction?

From my experience billing address could be used by a payment method in case it's required for any reason, I mean on payment server. 




#316490 Meet Cs-Cart & Multi-Vendor 4.10.1 With New Checkout And Product Variations

Posted by imac on 13 June 2019 - 01:02 PM in News and Announcements

1. Yes regardless of whether it's a b2b or b2c

2. Yes.  Purchase an item for a gift to be shipped to someone else.  Hence billing/shipping are different.

It's not a good idea to create extra fields for such rare case. And this can be solved by a comment. 

 

4. Amazon is probably easiest.  They support a variety of payment methods (which relate to multiple billing addresses for a registered user) and a variety of ship-to addresses.  So it's a many-many relationship.  They use the last-selected as the default for the current order but it's easily changed via radio buttons and/or "new" for both shipping and billing (actually they call it payment method but most require at least a zipcode).

 

Any payment method other than CC probably requires full billing/shipping address info where CC probably just requires CC.  However, Square will use billing zipcode in addition to zipcode entered with card data to more fully detect fraudulent activity..

 

I did not find billing address on Amazon. Only multiple shipping profiles. If you can provide me with screen that would help.




#316552 Meet Cs-Cart & Multi-Vendor 4.10.1 With New Checkout And Product Variations

Posted by imac on 14 June 2019 - 12:56 PM in News and Announcements

Amazon is not a good web store to compare checkout methods. Amazon absolutely has billing addresses and it is located in your account details along with the payment methods that you set-up. At checkout they ask what payment method you want to use and where you want to ship to.  They also automatically store your various shipping locations for you.

 

I don't know why you decided that Amazon absolutely has billing address.

Can you please post the screenshot with billing address? Because in my profile I did not find any mention of billing address.

 

 

 

Removing the billing address only works if you are going to force all customers to have an account. This is not a good idea and will cause customers to be lost. Most people only want to set-up accounts with stores that they frequently shop at like Amazon. Additionaly, if you require account set-up, you actually create more steps for the customer to checkout than simply leaving the billing address there.

How is the billing address connected with requirement to have an account? I really don't understand.




#316553 Meet Cs-Cart & Multi-Vendor 4.10.1 With New Checkout And Product Variations

Posted by imac on 14 June 2019 - 01:03 PM in News and Announcements

Why it is a problem to bring back this small radio button?

 

Or let us the old checkout as addon with billing adress?

 

We have old checkout for now. But I won't bring the billing address back just "because". There should be a reason for this.

 

 

In my opinion, the onepage checkout should be optional.

I never saw a good one page checkout.

To many informations in one screen is to confusing and brings a lot of problems for the store e.g shipping methods with shipping rate related to a zip code ( in germany we have isle' with 20 zip codes where we need a higher shipping rate, thats the reason we creat a shipping destination "german isle")

 

The one page checkout must reload after every entry the customer did, which can be change the shipping ratre,  or you must click on shipping method to reload (like now). But is this smoother than the checkout in steps? i dont think so.

 

One page checkput sounds good, but isnt. It is easier for customer to guide him step by step.

That why all big stores in germany uses a step by step checkout.

Step by step checkout is outdated. The easier checkout is - the more conversional it is. Checkout should be as simple as only possible, and besides it should be displayed correctly on any kind of device - PC, Tablet, Mobile. That is how we get our new checkout. 

Old checkout, the one that was up to 4.9.3 is deprecated and will be discontinued in one of the future versions.




#316708 Meet Cs-Cart & Multi-Vendor 4.10.1 With New Checkout And Product Variations

Posted by imac on 18 June 2019 - 10:03 AM in News and Announcements

 

 

Yeah.. I did all of that and it didn't work. Even after deleting cache, etc. I tried it on two different computes and 3 browsers. I had to roll back to fix it.

Please contact tech support and they will help you with that.




#316554 Meet Cs-Cart & Multi-Vendor 4.10.1 With New Checkout And Product Variations

Posted by imac on 14 June 2019 - 01:06 PM in News and Announcements

You could not said it any better, billing address in USA is a must, I sell digital products in one of my stores and I don't need a shipping address but I need a billing address for CC verification and I will not do it without, if this is not going to change I will not upgrade of move on to another solution

Hi, can you please write how do you do this validation of billing address? 

Please write a workflow on how it organised on you side.

 

From what I know, all CC payment processors try to move to 3DS Secure, and it's rare case when some payment requires billing address.




#316240 Meet Cs-Cart & Multi-Vendor 4.10.1 With New Checkout And Product Variations

Posted by imac on 08 June 2019 - 12:41 PM in News and Announcements

Dear friends,

 

Thank you so much for trying to explain the problems of 4.10 in the most constructive way.

We do appreciate and value your feedback and it is very important for me as a PM to make a product better.

 

I will summarise 2 main problems at the moment:

1. Inability to enter the phone in any numeric format

2. Problems with Billing and Shipping address.

 

Before we discuss these problem let me explain why we did this:

1. This was done in order to normalise data in order and customer tables. Many of our clients make integrations with 3rd party CRM that has automatic call systems, besides when you as admin click on the phone from your mobile device you can call the client right away only if it in correct format. So the idea was to help customer enter the phone number with less mistakes, so the admin has less work to do with filtering this out.

 

2. From our statistics most store owners work on b2c market, and old checkout was a real problem for them. It's outdated for 10 years at least. And we obviously wanted to make it modern and usable for your clients with such feature as: automatic geolocation, minimum of fields, mobile-friendly . So this was the main idea. Unfortunately we did not digg in into b2b model and that is why from my point of view we have all this discussion.

 

Our Plans:

1. We will add ability to disable phone in international format, not sure in what why, but there will be some kind of option. (planned for 4.10.2)

 

2. In order to fix this we should understand the good modern practices and main scenarios

Possible solution at checkout customer selects whether he/she is a company or a regular person. If he is a regular person checkout stays as it is!

In case he selects that he represents a company - there are some extra field (these that previously were in billing sections)

 

Please note! that I'm no going to bring all the billing fields back for a regular person for cases like he buys for someone else, or he buys from another country. because:

- billing address when you are paying with card is obsolete for most of world payments.

- it can be easily solved by comments to an order

 

So please answer the following questions:

1. do you need billing address at checkout?

2. do you wok with companies (b2b)? if not please specify the reason why you need billing address

3. what approx percent of b2c compare to b2b sales on your site

4. what the best implementation of b2b checkout from you point of view (link or several to famous stores)