Since I received this email from helpdesk urging me to change the password, I followed the instructions and no recovery password email is sent to me, I've done this dozens of times now with no luck. I'm locked out of helpdesk, the sistem does not send me a new password or let me enter with a new one, is there any way to solve this? I've already emailed cs-cart but to answer either.
The email sent goes like this (but I guess everybody received one ):
"Hello. There have been several attempted attacks on our Help Desk recently. That's why we have replaced account passwords with randomly-generated ones, which nobody knows. Please change your password to something different from what you've been using (Help Desk will require it when you sign in) and change or disable any access credentials to your store or server that you provided to our technical support."
Thanks,
Tania