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Member Since 07 Aug 2017
Offline Last Active Today, 11:55 AM

Posts I've Made

In Topic: User Group Bulk Edit

Today, 11:56 AM

That worked for me! Many thanks johnbol1  :grin:

In Topic: Error: Service Temporarily Unavailable

Today, 10:33 AM

A 501 is usually related to site ownership/permissions issues.  You'll need to verify that the site is setup correctly. I'm assuming whatever controller you are running is trying to access files in the var directory structure that have wrong ownership/permissions.  Please verify that all ownership/permissions are correct, especially in the var/files directory structure and var/backup.


Thanks for the advice, I check the permissions on those folders and report back

In Topic: User Groups Tab

Today, 08:45 AM

Not an easy way to check other than to do something like:

find /home/[your account]/public_html/app/addons -type f -print0 | xargs -0 grep 'fn_.*_fill_auth'

Generally on that page, that tab ONLY appears for admin accounts in the cscart_users table that have:

user_type='A' and is_root='Y'


Is this an MVE site and is the admin a vendor admin or a site admin?


Really? I thought a normal admin account would have been fine to change user groups for normal customer accounts, and the root admin can change the user groups for administrator accounts?


The admin account is a site admin, and no it is not the multi-vendor edition.


Would I have to run this as an SQL query?


-type f -print0 | xargs -0 grep 'fn_.*_fill_auth'


Many thanks!

In Topic: User Groups Tab

Yesterday, 08:45 AM

It is the user groups tab in the user profiles, in the admin backend (see https://snag.gy/JTf5Lv.jpg)

This issue happened to me as well yesterday, even if I logged in with the root administrator account.


I do have quite a few 3rd part add-ons but I don't think any use that hook. Is there a way I could check?


Many thanks!

In Topic: Error: Service Temporarily Unavailable

Yesterday, 08:40 AM

if you are comfortable using a browser inspector, right-click your window and then click the 'network' tab.  Then perform the operation that causes the error.  You should be able to click on the request and look at the response which will probably show you an error message being reported that the response handler can't understand.


Ah yes, I didn't think to use the Chrome inspector. When I clicked on the response, it says "503 Service Temporarily Unavailable"

Is this what you mean? Or do you need information from a different tab?