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Helpdesk, Message And Resolution Addon For Customer Vendor Admin

 
  • andymike123
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  • Join Date: 22-Feb 18
  • 12 posts

Posted 13 April 2018 - 06:21 PM #1

Hi,

I have another suggestions

1. Please modify customer-vendor communication become 3 way communication user - vendor -admin. For example, similar like Ebay message: inbox: compose, send and trash. Ebay inbox has 3 way communication message that filter between customer - vendor, admin-customer, admin-vendor.

 

2. Resolution center addon is also 3 ways communication but this one is for the problem with order, item or vendor; Customer complaint by creating a ticket to ask vendor solve it. If the ticket is not solved within a period, it escalate to admin.

 

3. Maybe, integrating 1 and 2 into a support/helpdesk

 

 

This would be a awesome and complete to your multi vendor script. We will be happy to buy it.

 

Thank you